Can I cancel and get my money back? Yes. If you let us know more than 24 hours in advance, we’ll refund your deposit or leave it as credit for another date. With less than 24 hours’ notice there’s no refund, but you can reschedule.
Can I change the date of my reservation? Yes, one rescheduling is allowed, and the credit is valid for 30 calendar days from the original date.
What happens if I arrive late or don’t show up? We hold your table for 15 minutes after the reserved time. If you don’t arrive and don’t let us know, the deposit is forfeited (though, if possible, we’ll offer to reschedule your reservation).
How long does a refund take? Between 5 and 15 business days, through the same payment method you used. The transaction fee is covered by the customer, except in certain cases. If it takes longer, message us and we’ll check with the payment platform.
Do corporate and tourist events have special conditions? Yes. Due to the reservation of space, staff, and supplies, they have their own cancellation policy. Message us and we’ll gladly explain it before confirming.